Prefer a call, or do you type calmly?
For emergencies always call, that saves minutes. For a scheduled appointment, quote or question you can also use the form or email. We answer personally, no call centre, no auto-reply.
Which route fits your question?
Not every question has the same urgency. A broken key at half past ten in the evening is different from a quote request for a VvE maintenance contract. Below you see which route works best for your situation.
Call directly, also at night. We send the nearest locksmith.
Use the form or email. We usually schedule within 1 to 3 working days.
Request a quote. We make a suitable plan and a fair price.
Email or form, no rush. We answer in order of receipt.
What helps us help you better?
The more information you provide at once, the more targeted we can help. Please have the following at hand when you call or email:
Type of door
Wooden front door, plastic front door, back door, sliding door, garage, shed, etc.
Type of lock
Cylinder lock, multi-point lock (3- or 5-point), mortice lock, rim lock, or if you do not know, a photo helps.
Address and area
We charge no call-out fees within Amsterdam. For other municipalities we give the small kilometre rate in advance.
What is happening
Broken key, jammed lock, slammed door, burglary attempt, regular replacement, etc.
Possible damage
For burglary damage we ask if the police visit has already taken place, that saves time in handling with your insurer.
Preferred time slot
For scheduled work, feel free to give a part of the day. We align it with our route.
Quick question, quick answer
Many people who call us have the same questions. Many of these are already answered on our frequently asked questions page and on the pricing page. If your question is not listed, we will of course answer it personally.
You get no call centre. You get one of the three locksmiths on the line, or during busy moments the partner of one of us who neatly passes on the message. No choice menu, no hold music, no 'your call is important to us'. Just a human who answers.
You get an honest intake: three to five targeted questions about your situation, your type of door and your location. Based on that we quote the same from-indication that is on this site. No bait price, no non-committal amount that magically doubles at the door.
You get an estimated arrival time that we meet in 95% of cases. If we get stuck in unexpected traffic, the locksmith will call or WhatsApp you himself, we will not keep you waiting on the doorstep.
You get discretion. What we see in your home, a messy hall, an opened safe, a valuable household, a personal note on the table, stays with us. No photos, no notes, no stories at parties.
You get, when the work is done, a neat invoice on paper or by email, with Chamber of Commerce number, VAT number, specified hourly rate and material costs. Directly submittable to any Dutch household insurer.
And you get, for as long as the company exists, a warranty. If something is not right within two years due to our installation, we will come back free of charge. No small print, no 'first pay a diagnosis hour', no discussion.
That is what you get when you call. Not an impressive promise, but a promise we have kept every day for twelve years.
Four things we never do on the phone.
- 01
We do not quote a bait price to get you to commit. The from-indication on this site is what you hear, on the phone and at the door.
- 02
We do not apply sales pressure. You may take your time, ask for a second opinion, or say 'I will call you back tomorrow'. No problem.
- 03
We do not ask for advance payment. No deposit, no iDEAL link in advance, no 'tikkie for the van'. You only pay when the work is done and approved.
- 04
We do not ask for your bank details or direct debit authorisation on the phone. Anyone who does that is not a locksmith but a scammer, hang up and call the police.
- → 24/7 available by phone
- → Response to email within 1 working day
- → Callback form on every page
- → Answer from a real locksmith, not a bot
- → Privacy-friendly, GDPR compliant
- → No tracking cookies on this site
"The way someone answers the phone tells you more about a company than any advertisement. That is why we answer ourselves."